Showing posts with label VOIP. Show all posts
Showing posts with label VOIP. Show all posts
Skype for iPhone arrives
Using Skype for iPhone users can make free Skype-to-Skype over Wi-Fi to other Skype users worldwide; the ability to call landlines or mobiles (Skype calling rates apply); send and receive instant messages; receive calls to a personal online number on Skype; and see when your Skype contacts are online.
Scott Durchslag, Skype's Chief Operating Officer, said that Skype for iPhone provides the same simplicity that the desktop app provides to its users.
Skype for iPhone is a free download from the App Store.
Skype Teams With Nokia for Mobile VoIP
It was recently announced at Mobile World Congress that Skype has finally teamed up with a handset maker (Nokia) to offer the company’s VoIP service pre-installed on new phones. This means a big leap forward for mobile VoIP users, particularly those users who are already familiar with the use of Skype from mobile phones.
For those who aren’t too familiar with mobile VoIP, there are several services out there (some of which are free) which act as third party providers of mobile VoIP services. You set up an account with businesses like Fring or TruPhone and they set you up with a mobile VoIP service on your cell phone. Some of these businesses are already using Skype as the service that they offer.
For those who aren’t too familiar with mobile VoIP, there are several services out there (some of which are free) which act as third party providers of mobile VoIP services. You set up an account with businesses like Fring or TruPhone and they set you up with a mobile VoIP service on your cell phone. Some of these businesses are already using Skype as the service that they offer.
The new announcement means that these third party providers will no longer be necessary to using Skype on certain phones. These phones will be able to utilize any WiFi and / or 3G capabilities to facilitate Skype calls. The phone will be able to regularly update your contact list (instant message style) so you can see who is online, allowing you to easily make free Skype-to-Skype calls or send Skype-to-Skype messages.
It is notable that Skype is currently the largest VoIP provider online and Nokia is currently the world’s largest handset maker. This means that the deal is … well, a big deal. Mobile VoIP has been lingering in the wings for awhile now and this could be the thing that really pushes it into the spotlight.
VoIP Trick and Tips
For many of us, it's hard to get used to the concept of having a second phone service. Because we've all been using the same traditional landline phone for many years, many people don't use their VoIP or iiTalk service as often as they could (and should).
With that in mind, we have prepared some simple steps help you get used to the idea of using your VoIP or iiTalk phone in place of your usual landline telephone service.
Use your normal phone
If you have a particular telephone handset that you are used to using, plug that into your VoIP hardware to help keep you in the habit of using that particular telephone.
Cordless phones
If you use a cordless phone at home, plug the base station into your VoIP equipment. Using the cordless is another great way to get used to using your VoIP or iiTalk. Most cordless systems now come with multiple handsets, which will allow you to make VoIP or iiTalk calls from both ends of the house.
Divert your landline calls
Divert your landline calls to your VoIP or iiTalk number. If you use a Telstra touchtone phone this is quite simple. Lift the handset, press "Call Forward", enter your VoIP or iiTalk number including area code and then press "Call Forward" again. You will hear a long tone similar to your VoIP or iiTalk dial tone - this indicates that the call forwarding is in place.
Alternatively, if you have a PSTN failover port (check your modem manual) you can have both your landline number and your VoIP or iiTalk number going through to the same handset. So when you dial out your using VoIP or iiTalk service, and when someone calls either your VoIP or iiTalk number or landline number, it rings on the one handset.
Move your landline
Move your landline telephone handset somewhere that you won't regularly look to answer it. This is best achieved by leaving the handset plugged in as normal but storing it under a table or behind the lounge. You want it to be out of the way but still readily accessible in case of emergencies as VoIP or iiTalk relies on your broadband connection to make calls.
Troubleshooting
If you're suddenly unable to make VoIP or iiTalk calls, check your broadband connection first. As your VoIP or iiTalk service is dependent on your broadband working, any problems with broadband may affect your VoIP or iiTalk as well.
iiNet's Belkin four-port routers come with a PSTN failover facility for emergencies - please ensure that it is plugged in and ready to use.
Extra services
There are several free features with iiNet VoIP or iiTalk accounts - like voice mail, call waiting, and voice mail forwarding to email - check them out and get them working and you'll find pretty quickly that it's much more convenient to use VoIP or iiTalk.
Small Business VoIP Requirements:
If you are a small business it is tempting to simply throw caution to the wind when selecting the right VoIP solution. Even though VoIP is touted as a way for a small business to sound like a “big one”, in order to get the most for a VoIP solution, small businesses must still prepare for a VoIP deployment like a big company would.
If you are like most who work for a small business, you probably wear multiple hats and the “VoIP Expert” hat is probably one you don’t own, so let me lend you mine for a few minutes and walk you through a basic set of requirements that need to be addressed prior to deploying VoIP within your small business.
VoIP Requirements for Small Business VoIP
1. Your Network (Can your LAN (Local Area Network) support VoIP calls?) - You will never realize the full experience of a Ferarri F430 driving it on dirt road. When it comes to VoIP, your service is the car and your network the road. In order to get the most out of service, you need to make sure you have a smoothly paved surface without a lot of congestion. If you utilize the web heavily, or send large files frequently, you might want to consider setting up a separate network just for voice. With switching prices dropping every day, the minor cost investment is worth the ability to ensure Quality of Service (QoS) of your voice service.
2. Your Internet connection (How much bandwidth do you have?) - The number one cause of small business VoIP problems has to do with what is called the “last mile” of Internet service. Since most small businesses are looking at saving money by switching to VoIP, they forget that they may actually need to increase the size of their Internet connection in order to account for the additional traffic that they will now be sending or receiving. In order to make sure you have adequate bandwidth, ask your potential VoIP service provider how large their voice packets are, then multiple this number by how many simultaneous calls you will be making in order to see how much bandwidth your VoiP calling will take up.
3. Your calling habits (Does your business make more local or long distance calls?) - Many businesses are mis-informed when it comes to the cost savings of switching to VoIP. If your company makes more local than long distance calls, you might not save much by moving to VoIP. If, however, you make a considerable amount of long distance calls, switching to VoIP may provide you with considerable cost savings. Note that you can use an IP based phone system and not use VoIP to send and receive calls.
4. The PSTN (What to do with the PSTN?) - As noted above, not every small business will benefit from making VoIP calls - you might be better off placing all of your call over the Publicly Switched Telephone Network (PSTN). However, even if you do choose to you VoIP for the majority of calls, it is important that every small business keep at least one PSTN line for fail-over, since if your network goes down, you can still make calls over the PSTN.
5. Your Disaster Plan (What happens if the power or network goes down?) - You are probably getting tired of reading about all of the “boring” aspects of VoIP, but in reality, most small businesses skip things like a disaster plan when deploying VoIP and end up kicking themselves when they go through a storm, blizzard, tornado or hurricane and their communications systems no longer work. Since VoIP utilizes the Internet and your network to transport calls, if either ever go down, you will be without VoIP service. Make sure you take into consideration how to build redunancy and power protection into your VoIP solution.
6. Premise or Hosted Phone System (How large is your business?) - As you know, there are a variety of size definitions for small businesses. For instance, if you are a 1 - 3 person small business, a basic business VoIP service might suffice. If you have under 15 people in your office and do not want to deal with a phone system, you may want to consider a hosted VoIP service, where your phone system is hosted by your service provider. If you are a business that is larger then 15, but not over 30 people, you will want to look at both hosted and premise based phone system solutions. If you are larger then 30 people, you will want to focus your efforts on a premise based solution as it is likely to offer the best ROI.
7. Your VoIP Service (Who should you get your VoIP Service from?) - There are a ton of choices when it comes to VoIP service. From nationwide, to regional, to local VoIP service providers, you can get VoIP in all different shapes and sizes. Once you determine whether your business is best suited for a premise or hosted based solution, you will need to find a service provider that delivers the solution you need. Look for things such as up-time, service level agreements and customer recommendations before signing-up with a service provider.
8. Your Calling Rates (Are you better off with a flat monthly rate or a per minute rate?) - Depending on your call volume, you might get a better deal from flat rate of per minute calling. Take some time to do the math as most business VoIP providers offer both types of calling.
9. Your VoIP Hardware (Who will be using this equipment?) - Before selecting your VoIP hardware (such as IP phones, soft phones and headsets) make sure to conduct a needs assessment to identify what each position or person needs out of the VoIP hardware they will be using. Do they need a great speakerphone, 32 line appearances, etc.
10. Your Budget (How much do have to spend on this VoIP deployment?) - Today, pricing for VoIP solutions varies pretty widely since there are so many different ways to deploy VoIP within a small business. Some things to consider are: Do you want to pay for everything up front, do you want a monthly recurring charge or do you want to pay for some of the system up-front and pay the rest off monthly. Make sure you know what the total cost of ownership (TCO) is.
11. Your ROI (How quickly will I see a return thanks to making the switch?) - In today’s economic climate, ROI (and how soon you will see one) is an important factor in any capital outlay While most small businesses will see instant decreases in monthly calling charges, it often comes with an cost. In order to calculate how soon you will see an ROI, simply calculate the total monthly cost savings my making the switch, and divide that by total upfront costs. This will give you the number of months to break-even on your upfront investment.
12. Your Comfort Level (Do you have in-house talent to maintain this system?) - Just because Doug plays World of Warcraft for four hours everyday and was able to successfully hack into your neighbors WiFi network doesn’t mean he is qualified to maintain your VoIP system. When something goes wrong, you need to make sure there is someone who can solve the problem. While VoIP systems are much easier to use and maintain then previous communications systems, you will need to make sure that you truly have the qualifications to maintain this system internally or you will need to find someone to do it for you.
The previous 12 points are really a starting point for your small business. Since each small business is so different, your own checklist of VoIP requirements will need to be created, but you can use these 12 points above to create your own VoIP requirements list to ensure that you get the right VoIP solution.
Speedtouch 780 - VOIP setup
Speedtouch 780WL Router
ADSL/ADSL2+ Router with wireless LAN
4 Ethernet ports
2 VoIP extensions
Integrates existing BT phone line
Automatic fall back to BT for 999 calls
Easy VoIP setup with setup wizard
Prioritise VoIP traffic via Quality of Service (QoS)
WEP and WPA security
Support for 802.11b and 802.11g wirless standards
...and much more!
Small Business VoIP Phone Systems
Voice/VoIP Solutions
SysMaster’s integrated, scalable, and cost-effective VoIP solutions are designed to specifically address the needs of traditional and emerging telecoms and service providers. SysMaster’s VoIP solutions feature powerful billing capabilities, intuitive customer relationship management web portals, and proven interoperability with equipment from other leading VoIP vendors. Because all components of SysMaster’s VoIP solutions are 100% developed by company engineers, integration costs at the service provider level are significantly reduced which saves our customers money and improves their return on investment. SysMaster’s VoIP solutions are deployed in more than 60 countries worldwide.
Voip Business Opportunity Make Residual Income With Voip
Do you know about the technological marvel that is being talked about across the world? It is called Voip which is now hailed as the best way to cut down on telephone communication costs With voip the telephone is replaced with a digital alternative.
Once again, you should be aware that the Internet has taken a giant leap forward in its evolution, this time it has brought the marvel called voIP (voice over Internet Protocol) which makes it possible for all of its users to make as well as receive cheap telephone calls from any place around the world.
Whilst this is still commencing and growing in its early stages, you may be surprised to know that it is a huge success which is why we are discussing it as a viable business opportunity.
Apart from a computer or telephone it uses a minimal amount of equipment. All an individual has to do is to route calls through a voIP provider, so it is important for you to have a fast connection such as broadband combined with a telephone as well as a proper voip adapter to get you started on the right foot.
This communication revolution is still growing but already there are quite a vast number of voip providers marking their presence to maximize the potential of this business so that they can bring in profits in no time at all.
A lot of the well known service providers offer VOIP packages in which you can benefit with call rates which are really low.
This also means that once the Voice Over IP software is correctly installed on your PC, you can speak to someone as long as you want without worrying about how much you would have to pay. This makes communication easier, faster and more useful..
Have you ever considered offering voip to your local businesses and community? This is a tremendous business opportunity that can also benefit people in your area. It can also help reduce the costs to non profit organization and charities. If you have an entrepreneurial spirit and are serious about building your own business you would be well advised to take a serious look at Voip.
VOIPCC Training Video - Creating a new campaign
In this video I will show you how to create a standard campaign with questions and script.…
CallCopy intros VoIP call recording solution
CallCopy has introduced CallCopy Essential, the company's new VoIP call recording solution. CallCopy Essential helps small businesses quickly and easily capture and archive inbound and outbound calls. It was developed specifically for small offices to help companies improve customer service, increase productivity and meet compliance regulations. CallCopy Essential comes with a host of features, including a server-based architecture, which is easy to use and administer and doesn't require installation at agents' desks. Recorded calls can be easily saved by administrators as WAV or MP3 files and exported via email, hard disk or FTP. Essential also allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training purposes and to help customer service improve response time
