CallCopy has introduced CallCopy Essential, the company's new VoIP call recording solution. CallCopy Essential helps small businesses quickly and easily capture and archive inbound and outbound calls. It was developed specifically for small offices to help companies improve customer service, increase productivity and meet compliance regulations. CallCopy Essential comes with a host of features, including a server-based architecture, which is easy to use and administer and doesn't require installation at agents' desks. Recorded calls can be easily saved by administrators as WAV or MP3 files and exported via email, hard disk or FTP. Essential also allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training purposes and to help customer service improve response time
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