Desktop Support Interviews Questions Part2

1. what is different type of internet connection?

There are two types of internet connections dial up and broadband connections

2. what are cookies? How to delete cookies from your computer?

Cookies received over the internet should be considered more useful than dangerous. Without cookies, users could not have customized settings or would have to verify their identity each time they visit a site. Because cookies can be used to track you while at the site, who sent you a cookie, and because they may contain private information, there is potential that they could be compromised, but it is very unlikely.

Microsoft Internet Explorer 5.x and 6.x users can delete cookies by clicking the "View" menu, "Internet Options" and clicking the button "Delete Cookies".

3. When do you receive a message” no dial tone”? What should you do to rectify the problem?

Check your telephone line for dial tone and also check whether your modem is properly configured.

4. CD-drive on the computer does not open. what can you do to open it?

It is possible that a CD may have become stuck within the CD-ROM drive. If the CD-ROM drive has a small hole (that is not the head phone jack), using a paper clip, place the paper clip within the hole and attempt to manually eject the CD-ROM tray.

5. what is the command to find the IP address?

Type ipconfig in DOS prompt.

6. what is LAN and WAN?

Local-Area Network, a LAN is a network that has networking equipment and/or computers in close proximity to each other, capable of communicating, sharing resources and sharing Information. Most home networks and businesses who have their own network are on a LAN.

Wide Area Network, WAN is a collection of computers and network resources connected via a network over a geographic area. Wide-Area Networks are commonly connected either through the internet or special arrangements made with phone companies or other service providers. A WAN is different from a MAN because of the distance between each of the networks. In a WAN, one network may be anywhere from several hundred miles away, to across the globe in a different country.

7. How do you boot your system in SAFE mode? How many options available?

A software mode that enables users who use Microsoft Windows 95, Windows 98, Windows ME, Windows 2000, and Windows XP to enter safely into Windows and correct any problems that may be preventing them from entering normal mode. What makes safe mode different from normal mode is it uses Windows default drivers and settings, this helps users correct issues so they can get back into normal mode. Safe mode was first introduced in Microsoft Windows 95 and is available in all versions of Microsoft Windows except Microsoft Windows 3.x, Windows NT 3.0, and Windows NT 4.0.

Windows Advanced Options Menu
Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode

Start Windows Normally
Reboot
Return to OS Choices Menu


8. what is the device manager?

First introduced with the release of Microsoft Windows 95, the Windows device manager is a program that allows a user to view hardware devices and their status. Device manager is available in Microsoft Windows 95, Windows 98, Windows ME, Windows 2000 and Windows XP.

1. On the desktop right-click on My Computer and click Properties or open the Control Panel and double-click the System icon.

2. In the System Properties window click the Hardware tab.

3. In the Hardware tab click the Device Manager button.


9.what is a BIOS & CMOS? Is it possible to update a BIOS?

Basic Input/Output System, BIOS is a chip located on all computer motherboards that contains instructions and setup for how your system should boot and how it operates.

CMOS is short for Complementary Metal-Oxide Semiconductor. CMOS is an on-board semiconductor chip powered by a CMOS battery inside computers that stores information such as the system time and system settings for your computer.

Yes it is possible to update BIOS.

10.what is a POP-UP?

Pop-up ads are a new form of intrusive and non-intrusive advertising found on web pages today that have been designed to bring the user's attention to a particular product or service. However, today, popup ads have become nothing but a complete nuisance, and for many new users can cause a lot of confusion, especially when multiple pop-up ads open at once.

11. How do you delete a partition or logical drive?
Deleting a partition using the fdisk utility will remove all information and media from the hard disk drive. This is generally done when it is needed to remove possible viruses, other operating systems and/or utilities loaded on sectors that cannot be removed using format.

12. The computer does not boot up. What should be done?

If a computer is able to successfully startup if it is restarted several times, it is likely that the computer is encountering one of the below issues.

1. Bad power supply or inadequate power supply

2. Bad hard disk drive

3. Other hardware issue


13.”page cannot be found” error message is displayed in the internet explorer.why does this occur?

Check the internet connections and also check whether modem is properly configured.

14.what is https?

Hypertext Transfer Protocol over Secure Socket Layer, HTTPS is a secure method of accessing web page information and/or sending information across a web page. Instead of sending the data as plaintext, the information is first encrypted and then sent, improving the overall security.

15.what is MS config?

Built into Windows 98, 98SE, ME, and XP, MSCONFIG or the Microsoft System Configuration Utility is a tool designed to help you troubleshoot problems with your computer. MSCONFIG allows you to edit your start-up applications and provides access to the SYSTEM INI, WIN.INI, and BOOT.INI files.

To launch the MSCONFIG to go to: START -> RUN -> type MSCONFIG -> [ENTER]

16.what is RJ 11 and RJ 45?

More commonly known as a phone jack, the RJ-11 is short for Registered Jack-11 and is a four or six wire connection primarily used for telephones and computer modem connectors in the United States.

Short for Registered Jack-45, a RJ-45 is a connection used for Ethernet network adapters.

17. How do you restore your system?

Also known as a system restore, restore is a term used to describe the process of reverting a computer back to its original configuration. Often a restore is done because of one or more of the following reasons.

a.) Serious data corruption or other serious error that cannot be resolved.
b.) Wish to remove all old software and programs and get it back to how it was when you first purchased it.
c.) Wish to remove all personal data because plan on selling the computer or plan on giving it away.


18.what are the main differences between win98 and win XP?

1. Win98 Support FAT file system & XP support NTFS And Also FAT.

2. Win98 Does not Having Remote Access facility While in XP there is.

3. win98 Does not need faster processing speed while XP Need 500mhz processing Speed.

4. Win98 Does not provide System Restore while XP Provide.

5. Win98 does not having Hibernate facility While XP having Hibernate Facility.

6. Win98 And WinXp layout And visual Styles are Different.

7. WinXp improve Device Support.

8. WinXP having CD Burning Facility, fast user Switching.

19.what is hibernation?

Also known as smart battery, hibernate is a utility designed to keep the desktop settings and program settings currently being used or worked on when laptop computer loses its power. When the computer is turned back on, the hibernate feature restores your programs and settings exactly as you left them when the computer was turned off.

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